Introduction to XM Review
Since entering the trading industry in 2009, XM Group has transformed itself into a major and widely-recognized broker, servicing more than two million clients worldwide.
XM values clients’ loyalty, that is why it takes pride in its ability to provide services designed to adapt to the needs of clients. The firm’s Negative Balance Protection guarantees that traders would not experience losses bigger than their account balance.
In addition to flexible services and client fund protection, XM is a multi-asset broker who offers currency pairs and 1,000 CFDs, five of which include cryptocurrencies such as Bitcoin, Bitcoin Cash, Ethereum, Litecoin, and Ripple.
XM’s no requotes and no rejections policy also ensure that all investors received suitable and consistent trading experience. All traders are given the same fair trading conditions, regardless of net worth, investment size, or account type.
XM Account Types
XM Group mainly offers four account types – the Micro account, the Standard account, the Ultra Low account, and the Shares Account, all of which can work with either the MetaTrader 4 (MT4) or MetaTrader 5 (MT5).
Micro and Standard Account
The Micro and Standard account share several similarities:
- Both accounts are commission-free.
- Requires a minimum deposit of $5 and can be denominated in 11 currencies (USD, EUR, GBP, JPY, CHF, AUD, HUF, PLN, RUB, SGD, and ZAR).
What sets the two apart is their default lot size:
- For the Micro account, 1 lot is equivalent to 1,000 units or 1 mirco contract.
- The Standard account offers a lot size of 100,000 units or 1 standard lot.
Ultra Low Account
The Ultra Low account has two types of Ultra Low Spread account, i.e., the Micro Ultra and the Standard Ultra. The two Ultra accounts nearly have the same trading condition as the Micro and Standard account, although they have some distinguishing features:
- While the Micro and Standard spread starts from 1 pip, spread of the Ultra Low starts from 0.6 pips.
- Clients may trade with the raw spread without additional cost.
- The Ultra Low account can be opened for as little as $50, although Trading Bonuses are not available for this account type.
- Traders may choose from 6 different base currencies (EUR, USD, GBP, AUD, ZAR, and SGD).
Note that XM’s Ultra Low account is still relatively new, as it has only been introduced in March 2019. Whether traders are qualified to open an Ultra Low account will depend on the country they reside in.
Shares Account
- XM’s Shares account requires a minimum deposit of $10,000, and can only be denominated in USD.
- Trading Bonuses and No Deposit Bonuses are not available.
- Compared to the first three account types, hedging is not allowed for Shares account.
- Shares account offers a contract size of 1 with a minimum trade volume of 1 lot.
- Clients may open up to 50 positions, while the lot restriction per ticket will depend on each share.
XM Trading Products
Through XM, clients can trade the following instruments:
Forex Trading
- XM’s Forex Trading is a global and liquid market that provides access to more than 55 currency pairs including all majors, crosses, and exotics, as well as trading options via online or a broker.
- Traders may also leverage up to 888:1, and benefit from tight spreads on pairs as well as the no-requotes policy.
Stock CFDs
- Stock CFDs can be traded with either short and long-term trading strategies.
- Traders will receive no additional cost when they trade with stock CFDs.
Shares
- XM allows clients to trade CFDs of shares in over 300 companies on global stock exchanges.
Commodities
- The platform supports the trading of 8 popular commodities, including cocoa, coffee, corn, cotton, copper, soybeans, sugar, and wheat.
- XM clients will also experience low deposit and no extra fees when they trade in commodities.
Equity Indices
- The 18 cash indices CFDs available for trading on XM cover mainly major global stock indices.
- There are also 12 futures indices CFDs offered for trading on the platform.
Precious Metals
- Clients may trade spot metals including gold and silver on the XM platform.
- Other precious metals such as palladium and platinum are traded in futures CFDs.
Energies
- The platform supports the trading of 5 oil CFDs, i.e. Brent Crude, London Gas Oil, Natural Gas, WTI Oil, and WTI Oil Mini.
- Traders can trade on a margin for as low as $5 without the extra fee.
- Clients of XM are free from overnight financing on oil CFDs.
Cryptocurrencies
- XM allows crypto trading with tight spreads across 5 major cryptocurrencies, including Bitcoin, Bitcoin Cash, Ethereum, Litecoin, and Ripple.
Clients may trade the instruments mentioned above using XM’s MT4 and MT5. The two platforms have been designed to function properly on PC, MAC, as well as Apple and Android mobile devices.
Alternatively, the XM WebTrader is ideal for traders looking to access their trades directly on the web.
XM Trading Conditions
Trading conditions on the XM platform vary depending on the account type.
Leverage
For Micro, Standard, and Ultra Low account holders, the leverage is identical.
- Trades between $5 and $20,000 have a leverage of 1:1 to 1:888.
- Leverage for trades ranging from $20,001 and $100,001+ is 1:1 to 1:200.
XM’s Shares account, on the other hand, does not have leverage.
Essentially, clients can choose a leverage between 1:1 and 888:1. This will depend on their account type, asset, and trade size. Traders with XM are also allowed to raise or reduce their selected leverage.
Spreads and Commissions
Micro & Standard Account
- Spreads can be as low as 1 pip.
- No commission.
Ultra Low Account
- Spreads can be as low as 0.6 pips.
- No commission.
Shares Account
- As per the underlying exchange.
- Commission is included.
XM offers variable spreads, which help eliminate the need for an insurance premium. That would be important for fixed spreads since they are usually higher than variable spreads.
This is further hindered by the fact that a number of brokers restrict trading close to news releases. As such, the required insurance premium becomes insignificant.
With variable spreads, XM is able to avoid these kind of problems for clients. There are also no trading limits involved at the time news announcements.
XM Review: Conclusion
There are a number of reasons to trade with XM. Being a regulated broker across several regions, XM is able to establish broker trust and transparency with business, while still delivering enough flexibility for clients to access high leverage and excellent trading conditions.
From a novice trader’s point of view, XM provides most of the infrastructure necessary to sharpen one’s trading abilities. The platform’s account structure, which is accessible in terms of rate, is also designed to help with the client’s development through the stages.
For experienced traders, XM offers access to higher leverage and potential bonuses among other benefits. Furthermore, XM’s low minimum deposits and highly competitive spreads make it quite simple for any kind of trader to get started and seize profitable trading opportunities.
- Support(2.5)
- Platform(2.5)
- Spread(2.5)
- Trading Instrument(2.5)
Not a good broker
Difficult and slow withdrawal process. Customer service is not prompt and are apathetic.
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No unsolicited phone calls please
I am generally happy with their services. They just need to improve on their marketing strategies, no flooding of email and unsolicited phone calls, please.
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Slow and tough customer service
I am currently trading with this broker and I am planning to close my account because withdrawal is slow and tough.
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Aggressive and threatening
I started trading with this broker and upon account activation, they are very good to me but I am very surprised when one day I got a call asking me to deposit more, they become very aggressive and sounded threatening.
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Complicated trading platform
The trading platform is very complicated, I have so much trouble understanding how it works.
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Reliable signals but bad platform
This broker has the worst platform. Their signals are reliable though.
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Difficult to contact customer service
Customer service is very difficult to call. I stand long hours waiting before I get connected to them. It is like that most of the time.
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Signals are not that good
As if I got signals from newbies who are training for forex. Not good signals at all.
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Bad customer service
This broker is good however had very bad customer service. Almost impossible to connect and are very unhelpful and laid back.
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Worst service
Don’t even deserve a single star as a rating. They are badass brokers and rude customer service.
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They will give bonus as reason to deny withdrawals
They are p[roviding huge bonus of even up to $5000. This seems good but actually not. This bonus will only give them reasons to hold your money and deny your withdrawal request.
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I had trouble getting my money from this broker
This broker refuses to pay withdrawals. I requested it but they look for some violations that I may not even aware of just to cancel the withdrawal and keep ongoing. I decided to just quit and get my money back but until today, I am having some trouble.
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Expensive trading instrument
This broker has many options to trade with but trading with them is really very expensive. While it is true that you can open an account for $30, it is not enough to trade with just $30, you will be asked to add more.
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Bad customer service
No replies to emails and chats. Customer service hotline is always busy either there are many clients calling or there is no customer service at all.
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Trading terms suddenly pops up on withdrawal request
I’ve got a good and bad experience with this broker. Good for customer service who are friendly and helpful. Bad for the trading terms that suddenly pops every time I request for withdrawal.
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No intentions of giving your money back
They will make it look like the investment is really very good but will only take your money away. They do not have the intentions of giving your money back.
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Withdrawal is almost impossible
Withdrawal is almost impossible here. I have waited long enough with so many follow-ups before I got my withdrawal request.
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Poor broker signals
I have traded with this only for a month because signals are very bad. I always get losing trades out of their signals.
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Not trustworthy
This broker service is not trustworthy. I have noticed a huge slippage and changes in pricing.
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Good signals
Good signals. I can see good profits but can’t withdraw. They have certain terms to meet before a withdrawal is granted.
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Be careful with them
Better be careful with this broker service. They will just lure you with their marketing schemes to get your money.
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Keep on asking for more money
Customer service is helpful but their brokers are very arrogant. They keep on asking for more money.
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Difficult to contact
They are very difficult to contact in times of trouble. I am not recommending this broker service at all.
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Avoid by all means
Avoid this broker service by all means. They do not let clients withdraw money and will do everything they can to have you add more.
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Expensive trading instruments
Good broker signals but trading instruments are very limited. Most instruments are expensive.
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Bad customer service
Bad customer service. Always not available and once you get one, they seem so rude and empathetic.
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Difficult withdrawals
Difficult to withdraw money, they keep on asking for the same details over and over again.
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Arrogant and heartless
Arrogant and heartless brokers. They will keep on pushing to get more money and have no concern with thier clients.
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Technical issues
Good broker service overall. There are just minor technical issues on thier platform.
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Slow withdrawal
This isn’t a good broker, their withdrawal is very slow and difficult.
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Not a good forex broker
Not a good forex broker. Choose a different broker, do not deal with this.
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Bad customer service
Bad customer service. very rude and unhelpful.
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Rude and manipulative
Very rude and manipulative brokers, they will not take no for an answer and will insist on asking for more money.
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Technical issues
I have used this trading platform in the past and it is not really nice. There are so many technical issues.
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Scrappy services
This broker company is terrible. I got huge losses. Poor signals and scrappy services.
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Unhappy with trading result
I started trading with them by using their demo account, I am pleased with the results on my demo and so I activated a live account. Surprisingly, the live trading result is not as good as that of their demo account.
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Disappointing withdrawal process
I am very disappointed with their withdrawal process. I’ve been waiting for a few weeks now only to find out that I need to replace one of the documents for the withdrawal to get approved. They did not tell me right away, they waited for so many follow-ups before telling me.
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Do not trust this forex broker
Do not trust this forex broker. They have strong marketing strategies but got really nothing good to offer.
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Difficult withdrawals
I have uploaded all the requirements mentioned to me but after all my withdrawal request has been disapproved. They said I still have to meet certain qualifications.
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I can not withdraw money
I can not withdraw my money from this broker. They are asking me to follow too many terms and submit too many documents, all of these were not discussed at the start.
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Wrong broker to deal with
The wrong broker I dealt with. I got so many losses. I will not trade with them again. Do not deal with them either.
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Poor broker signals
Stay away from this broker. They are not good enough in market analysis and signals are poor.
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Stay away from this broker
Stay away from them. They will never let anyone withdraw profit.
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Poor signals
Do not deal with this broker, they are not reliable. Poor signals.
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Poor performance
Poor trading performance. They are always giving inaccurate signals.
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Fair services
Fair services. The only thing I am not comfortable with is their slow withdrawal process.
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Poor broker service
Slow withdrawals, poor customer service, and inaccurate signals. No reasons to keep on trading with them.
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Unsafe to trade with
Very unsafe to trade with. I felt like they are not bounded by any trading laws.
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Keep losing money
As if I am not trading at all. I keep on losing my money. Will not trade with this ever again.
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Do not deal with this broker
They do not pay out the profit. Do not deal with this broker.
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Bad trading platform
Bad trading platform. So many technical problems, I wish they can improve their trading systems.
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Worst broker
They used to be a very good broker at the start but eventually change to the worst broker service. Do not choose this broker service.
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Terrible brokers
Terrible customer support and brokers. I have lost huge money overnight.
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Worst trading platform
Worst broker. platform issues most of the time, customer service is so inattentive and worst of all requirements to withdraw are very difficult to produce.
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Very disappointing
I have encountered large slippage. I am trying to ask customer service to explain why but they cant rectify the issue. Very disappointing.
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So much fees and charges
There is a lot of surprise fees and charges. I have traded with them, have gained a little profit but lost a lot.
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Unprofessional
I am so frustrated with their customer service, they are unhelpful and unprofessional. I needed help with the platform but they have sent me an email tutorial instead that I can’t even understand. As if they are not willing to help me over the phone.
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Frustrating withdrawal process
I am just a bit frustrated regarding the withdrawal process. They would ask for so many documents and will have you wait too long.
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Dissatisfied with the services
I am dissatisfied with this forex broker services, they seem very greedy. They would always call asking for more money I am willing to invest but I can’t see good returns.
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Not so profitable
My account progress is stagnant with this broker service. As if it is not moving at all. Not so profitable and looks like it’s a waste of time.
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Unresponsive
No one has responded to my email and I can not get through to anyone. I need someone to help me in verification so I can file a withdrawal request.
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Unable to withdraw
I had a couple of bad experiences. One is that I was not able to get my money and second people are rude and demanding.
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Waste of money
I felt like dealing with them is completely a waste of time and money. Have traded for three long months and nothing happens but losses.
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Bad brokers
Don’t waste your money and time with this broker. I opened an account last month and when I already got a profit I decided to withdraw my profits but the withdrawal request was declined. And come the next day, my profit was gone and the account was closed. Bad brokers.
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Poor broker signals
Poor broker signals. I think they are not that skilled enough to get winning trades. I got so many losses.
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Worst services
I am not trading with this broker again, never again. Worst service I ever had and the slowest withdrawal process.
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Poor broker service
They have so many charges even when there is no activity on the trading account. Do not deal with them, poor quality of both signals and services as well.
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Withdrawal issues
Withdrawal issues. This is always and will always be a problem with this broker. I have closed my account. Better think twice if you wish to trade with them.
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Bad customer service
Customer support is very rude and unhelpful.I never get the assistance I need during the entire time I am trading with them.
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Misleading brokers
Misleading brokers. They have claims and statements that are not true at all. I can not trust them. I can’t even rely on their services.
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Complicated platform
Troubled with their trading platform. It is very complicated and has a lot of technical issues.
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Worst customer service
Worst customer service. They don’t even know how to emphasize. Verification of documents took weeks to finish and they can’t even explain why.
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Star away from them
I have lost all my hard-earned money with this broker. I feel so sorry for myself. Stay away from them.
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Worst
Worst customer service and trading platform. I always encounter system problems and customer service is not helping me at all.
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Do not allow withdrawals
I am so worried about my funds. I am not able to withdraw my money. I’ve got profits but they just won’t let me.
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Expensive
Very expensive trading instruments and worst they always have a price increase. You will end up paying more than the profit you are to withdraw.
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Lost all money here
Broker’s performance is good at first a few months, later on, I began to notice consistent losses, I thought it is just part of trading until I lost all my money.
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Unable to withdraw
I started trading with this broker with their $30 free promo. I thought it was such a good opportunity for me and as they showed me possibilities. However after putting more money, the problem I am facing right now is that I am unable to withdraw my money. My withdrawal request always gets rejected because of the $30 free that I took advantage of.
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Beware of this broker
I am writing this review base on what I have experience from this broker. I have traded with them in the past and was not able to withdraw my money. They come up with so many terms asking for more money denying my withdrawal request. I know experience is different from one trader to another but I am just leaving this review to serve as a warning. Beware of this forex broker.
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Unreliable service and signals
They seem to be a good forex broker at first however after several weeks of trading with them I notice consecutive losses. I quite trading with them right away, I can not rely on their signals and services.
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Lost money on them
I am a skeptic of my first encounter with this broker. I wish I could have followed my intuition, I regret dealing with them. I have lost huge money on their CFD trading.
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Rude and unhelpful
Rude and unhelpful staff from customer service, technical team to the brokers. They sounded very arrogant and are not providing the help I needed.
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Expensive broker
The most expensive forex broker to trade with. There’s so much to pay and it is not even profitable dealing with.
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Not a good broker
This broker doesn’t work for me. I am not happy with my trading results, they’re not good at all.
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Do not trust this broker
Do not fully trust them with your trading account. I have lost all my funds because I let them place trades. They’ve only let me lose as if they are earning from losses instead of winning trades.
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Cheaters
I have noticed a bit of cheating, they increase spread so as to close you out on trades. This happens several times. I decided to close my account as it is plain cheating on their part.
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Unable to withdraw
There are so many styles and schemes they do in order to collect and hold your money. I deposited money hoping for a better result but I end up not getting my money back.
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Unethical
Unethical forex brokers. They will freeze your money for no valid reason.
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Poor trading platform
Poor trading platform. I notice some differences when I compare it with other broker platforms. As if what they have are just programmed, plain to see. Will never let them cheat me again.
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Frustrating withdrawals
Frustrating withdrawal process. They always give out so many reasons to delay the process. I will close my account with them, do not deal with this broker.
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Do not pay profit
Do not deal with this forex broker. They never pay a profit. It happens to me and could also happen to everyone who will deal with them.
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Do not deal with them
Do not pick this broker to be your forex trading partner because they will never pay your profit. They will use all the possible excuses to hold and freeze your money.
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Missing withdrawals
I am so much worried about my withdrawal. It is my first time processing withdrawals and I never received my money yet, it has been a few weeks now and I already filed missing withdrawal. I am not sure if it is a known issue or it is the first time that this happens to their trader.
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Do not pay profit
Do not trade with this broker, they do not pay off the profit. I did trade with them in the past and had trouble requesting a withdrawal.
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Not worth my time
Not worth my time. I gain around 2 to 3 percent profit on a monthly basis minus the trading charges, I end up getting almost nothing.
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Annoying phone calls
The unsolicited calls from this company get so annoying and very disturbing. I get so many calls daily asking for money. I ask them to put me off their calling list but the next day they keep on ringing.
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Not recommended
I will not recommend this forex broker to anyone. The moment I have activated a live account, they turned to be very harassing and keep on calling forcing me to add more money.
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Annoying customer service
Annoying customer service. Every time I need help they keep on transferring me from one person to another. Trading concerns end up unresolved.
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Do not trust
Do not trust your hard-earned money with this broker, they will never let you withdraw anything. I have experienced it myself. It happens to many people, too, base on the comments I have read online.
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Terrible broker
Terrible forex trading brokers. They are very persistent in making more money but do not deliver good trading results.
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Frustrating trading software
The trading software is one of the worst tolls I have ever used in online trading. I get so many technical problems, very frustrating.
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Fake trading
What they have is not genuine trading, as if everything here is a lie. I have traded with them and can’t believe to have such consecutive losses. I googled market movement and I got a different result far from what my software is showing me.
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Frustrating withdrawal process
Worst in terms of signals and withdrawals but has good customer service. I find their withdrawal process very frustrating.
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Missing withdrawal issue
I felt like their customer service is not existing at all. Been trying to reach them several times to ask for help about my missing withdrawal but I can not get any response from them.
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Slow withdrawals
Very slow withdrawal process. I am annoyed with the process, aside from it is very lenghty, there are tons of requirements that are almost imposible to secure.
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Huge fees
Huge fees and charges. I will never trade with them again. I gain profit but end up paying more.
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Stay away from this broker
Stay away from this broker. I have traded with them and found out that they are unregulated. I have lost huge money on this.
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Not recommended
I have moved away from this broker due to some irregularities on their trading terms and conditions. Not recommended.
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Fake charts
They create fake charts and manipulate them. I see losing trades but winning on my friend’s chart, exactly the same trade as mine.
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Not a good broker
The broker wasn’t that I thought it would be. I am expecting more from them because they are a well-known broker company but they failed me. Not a good broker.
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Poor trading services
Poor trading services. I do not recommend this broker service, they are not good enough.
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Slow services
Slow trading services. I lose money before they even attend to my trading needs.
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Poor trading services
Poor trading services. They messed up big time on their signals.
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Worst withdrawal process
This broker has the worst withdrawal runarounds and the most irrelevant trading signals. It is not ideal to trade with them.
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Worst trading services
Slow withdrawal process and the worst customer service I have ever used.
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Slow withdrawals
I am having a hard time with withdrawals. They do not approve of my request.
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Avoid dealing with this
Not a reliable trading broker. Avoid them, the signals only causes losses.
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Rude customer service
Rude customer service. I am very frustrated with how they treat me over the phone.
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Delayed withdrawals
There is a great delay in customer service responses. Even withdrawals are delayed as well.
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Can't withdraw
Frustrating withdrawal process. They gave me run around and hassles. Can’t get my money.
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Hard time on withdrawals
I regret joining this broker. I am having a hard time with my withdrawals.
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Huge slippage
They steal money true slippage. I guess that is the reason why they made slippage greater every day. Not trading with them again.
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Withdrawal issues
They have issues with withdrawals, never trade with this broker.
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Lose money here
I have lost thousands of dollars here. Do not dare to try their offers.
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Slow withdrawals
Slow withdrawals and very annoying customer service. Do not trade with them.
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Not a good broker
I am not going to trade again. I have lost money on this company’s trading scheme. Avoid their offers, not good.
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Poor signals
A big broker company but they do not perform well in terms of signals. It shows on my trading results.
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Slow withdrawals
I am not happy with the services because of slow withdrawals. They ask for so many documents needed and there is a very long wait.
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Rude customer service
Worst customer service I have ever dealt with. They are rude and very unresponsive.
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Poor services
Poor services. Do not trade with them.
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Bad services
Bad services. I will not trade with them again.
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Rude customer service
Their customer service representative is very rude. I will never trade with this company again.
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Bad trading company
Bad trading company. I am having issues with withdrawals. I m planning to quit trading because of this.
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Trouble withdrawals
I am having trouble with my withdrawals. They are giving me hard time, I can not get approval.
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Poor services
Poor services. I always had trouble with withdrawals. These have always been my problem since then.
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Poor trading company
Poor trading company. They are unable to deliver the services I am expecting from them.
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Poor services
Poor services though they are big companies. I had never enjoyed trading with them at all.
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Poor customer service
Poor customer service. Always rude and unhelpful.
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Slow withdrawals
Slow withdrawal process. It took them so much time to get the withdrawal request to approve and it took me over a month to wait for my money.
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Poor trading broker
This is not a good broker to deal with. Signals are poor and so are the services. I did not get any profit trading with them for a month which is why I decided to quit.
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Poor trading tools
Poor trading tools. There are so many technical problems and signals are really worst.
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Long wait on withdrawals
I had a very long wait for my withdrawal. It was such an unhappy experience.
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Poor broker
I am not satisfied with my profit. I will be switching to a different broker soon.
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Ineffective broker
Ineffective trading signals and service. Not a good idea to trade with them.
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Rude customer service
Poor customer service. They are very rude to me.
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Unreliable
I am very frustrated with the signals and the services. Most of the time, unreliable.
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Difficult to secure withdrawal approval
Very difficult to secure approval on withdrawal requests. Do not use their services.
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Can't withdraw my money
This broker service won’t let me withdraw what’s left on my account. I got so many losses and so I decided to quit and just withdraw my remaining money but they freeze it.
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Do not grant withdrawal
This is not a good broker to deal with. They do not grant withdrawal of profits.
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Unhappy
Very unhappy. They keep on calling and are very aggressive asking for a deposit.
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Bad customer service
Customer service seems always in a hurry. They are not so accommodating and friendly over the phone.
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Unreliable signals
They have so many analysis offered on their website. However Those are not reliable, they’re not accurate including their signals. Not a good broker for online trading.
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Poor broker service
In my search for better broker service, I came across so many brokers including this and I regret working with them. They are great manipulators. They manipulate everything, I lost a huge amount.
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Difficult to withdraw money
This broker just ignores you when you want to withdraw your money. If you call them they just promise a payout in 24 hours. But nothing happens. This process is repeated over 4 months.. and they just ignored me.
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Not a good one to deal with
Their trading platform is acting up so weird. There are latencies and glitches that cause to loss of money. They never process a refund for this matter. Not a good one to deal with.
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Stay away from this broker
Do not use their trading platform. Once you start downloading their platform you will start losing your money, stay away from them.
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Slow withdrawals
I am so frustrated with their withdrawal process. They are asking for so many documents and crediting to my bank account takes time.
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Poor forex broker
I have traded with this broker and have lost huge money in an instant. I am a bit surprised to have lost that much. I suppose they are a good broker but the results say otherwise.
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