In 2020, we have learned the true meaning of digital transformation across every industry. The covid-10 pandemic forced us to change our work experiences. Majority of people had to begin working or studying from their homes. Many organizations thought previously that digital transformation was a nice-to-have. However, today it becomes imperative.
Businesses are increasingly looking to technology to help them survive, and grow. Companies need to be flexible to deliver the digital-first experiences that employees and customers demand from them. Access to artificial intelligence (AI) tools and data will also help them revolutionize their customer experience.
What is the most important change in technology?
The first thing which comes in mind is the working-from-home experience. Before the pandemic, working environment meant offices. While some people still stayed from home, they were a minority. That changed dramatically over the last several months.
The reality is that how we do our job has changed forever. Even after the pandemic ends, many people will probably continue to work from home throughout 2021, thus ensuring the wellbeing of those who will return to physical workplaces. But that process will require a huge cross-functional effort.
The office experience to probably be recreated, to become more intentional. The ways that firms communicate will evolve as well. Those companies, which have opened unprecedented access to their leadership team, aiming to keep teams informed with regular updates, will want to keep these lines of communication open even after we will emerge from the pandemic.
This year has shown that working from home can be a legitimate option, mostly for office workers though. It’s important for employers to continue to explore new, flexible work models in 2021 and beyond.
They can develop programmes and policies to support new, inclusive ways of working for those employees, who continue to work from home. Flexible arrangements can offer greater work-life balance, as well as create an equal workplace by increasing talent pools.
- Trading Instrument