Some think contactless technology aims to help them cope with the effects of the coronavirus pandemic; Or that this technology is for unmanned facilities; Consequently, they have nothing to do with the traditional business model. However, the fact is that this technology was created before COVID-19. Contactless technology combines tools and practices to simplify self-storage operations and eliminate unnecessary touchpoints. There are plenty of modern technologies today; However, you choose the one that best suits your business needs.
Usually, the first thing that comes to operators’ minds when they think of this technology is online rental; Which is nowadays easily offered by facilities management software, also through tools available to consumers, such as an app or website. Many self-help software now provides online rental services. If you have a similar offer, you can create an app programming interface directly on your website; Or contact an independent rental portal. Both solutions allow customers to view inventory in real-time and rent without human help. Customers can select units, complete and sign a lease agreement, pay, and have.
For facility operators, the benefits of online rental are essential. First of all, they allow you to rent a unit 24/7. They also include enhanced geographical gains, less office traffic, more freedom, staff time, faster tenants’ conversions, and less paperwork.
Contactless technology allows customers to pay without having to touch any physical device. Of course, online and recurring payments have been available for many years. However, there are also EMV payments. A chip built into the payment card allows secure contact and free transactions. In addition, there are mobile payment methods associated with digital wallets. Both contactless methods use close field communication. This even allows the exchange of information between two electronic devices. Payment methods are a part of the process; This is the best prevention against fraudulent transactions.
Contactless payments are secure in terms of health and assortment. They are also fast and straightforward; Reduce waiting time, physical interactions, responsibilities, documentation. This, in turn, increases convenience and customer satisfaction. COVID prompted many of the facility’s operators to adopt new practices. However, the benefits go far beyond physical health. Technology helps us create a new way of convenience and efficiency for the customer.
It is worth noting that contactless technology has had a tremendous impact on self-sustaining income. The rental process is now more streamlined than ever. This, in turn, leads to a much higher customer conversion rate.
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